Our exchange/replacement policy for online purchase…

At Vastralay, we are pleased to offer exchange or replacement for your purchase that is unworn, unused, unwashed, unaltered, undamaged and retaining the original tags, within 7 days from the date of delivery, for a different size or style.

If you want to exchange any purchased product from vastralay.co.in then please drop an email to [email protected] within 7 days of delivery with the following information:

  • Order number
  • Mobile No
  • Return Reason
  • Required Size or Style
  • Product Image (In case of a defective or incorrect product )

After receiving exchange request our executive will verify and will process exchange request. If your request is accepted then we will arrange replacement of the item through our logistics partner. As we receive product and it qualifies our QC we shall dispatch your order.

Our return policy for online purchase.…

At Vastralay, we offer a 100% money-back guarantee if you are not satisfied with purchased product or our service.

If you want to return any purchased product from vastralay.co.in then please drop an email to [email protected] within 7 days of delivery with the following information:

  • Order number
  • Mobile No
  • Return Reason
  • Product Image (In case of a defective or incorrect product )

After receiving return request our executive will verify and will process return request. If your return request is accepted then we will arrange replacement of the item through our logistics partner. As we receive product and it qualifies our QC we shall refund your amount for returned product after deducting shipping charges.

We shall not be responsible for any items sent to us for return / replacement without our confirmation. Any return or exchange will be accepted only if product is : unworn, unused, unwashed, unaltered, undamaged and retaining the original tags.

Our cancellation policy for online purchase.…

If you want to cancel any purchased product from vastralay.co.in then immediately drop an email to [email protected] with the following information:

  • Order number
  • Mobile No
  • Account No and IFSC Code (In case of online payment)

If you have purchased product by making payment online then within 3-4 working days your paid amount will be transferred to your bank account.

For any query you may contact us via email at [email protected] or call our customer care at +91-9660089992 from Monday to Saturday, between 9:00 AM to 6:00 PM (IST). We will look into the issue and respond to you within 48 working hours.